Flood Response

Drying By Science

When you become the victim of flooding, it doesn’t just damage your carpet and belongings. It can lead to mold growth and rotting which are harmful to your health and the structural integrity of your home. Our technicians are trained experts who know how to properly repair your flood damage. Our emergency flood response is available 24 hours a day, 7 days a week.

The most important thing to do when your home floods is to react and call us. Flooding which is not immediately responded to can lead to mold and rot that ruin your walls, floor, and damage the structural integrity of your home. The quicker you react, the more likely you’ll be able to save your carpet, walls, and belongings.

That’s right, we can save your carpet.

Most flood repair companies will remove your carpet and padding regardless of their serviceability. We’ve been working with carpet for over two decades. We know carpet. We know when your carpet and padding can be salvaged, and in many cases we’re able to save and restore them to their pre-flood state.

Act Quickly To Prevent Loss and Damage If your home, office, or business is flooding, you need to call us right away.

Within Minutes:

  • Water contamination spreads to additional areas, rapidly increasing your loss.
  • Stains released from furniture (especially antiques) stain carpet permanently.
  • Moisture sensitive furniture finish begins to discolor.
  • Paper goods are ruined.
  • Latent animal urine odor becomes apparent.

Within Hours:

  • Furniture in direct contact with water begin to delaminate and split.
  • Sheetrock and drywall walls swell and begin to disintegrate.
  • Bacteria and sewage contaminates begin to go airborne and into air returns.
  • Dyes from fabrics start to migrate.
  • Metal surfaces begin to tarnish.

Within Days: 

  • Fungi and mold appear.
  • Replacement may now be necessariy instead of restoration.
  • Persons with asthma, elderly, and children my develop reactions to the mold.
  • Metal surfaces rust, causing permanent damage.

Water Damage Do’s

  • If NO RISK of electrical shock, first turn off circuit breakers to wet areas. Then unplug and remove electrical devices located on wet floor coverings and surfaces.
  • Remove and secure as many small furniture items as possible to minimize rust or stains and expedite restoration.
  • Place aluminum foil under legs of furniture, especially antiques, to protect furniture and prevent staining.
  • Do hang draperies and pin up furniture skirts to prevent contact with water and minimize damage.
  • Do remove books, shoes, paper good, fabrics, potted plants, or other items that may stain the carpet.
  • Check under beds and in closets.
  • Do remove and secure moisture sensitive or high value items.
  • Do make plans for restoration crew to remove large furniture items from affected areas.

Water Damage Dont’s

  • Don’t use your home or wet/dry vac. Electrical shock could result.
  • Don’t place newspaper on wet surfaces. Newspaper ink easily transfers to other surfaces.
  • Don’t walk on wet surfaces any more than neccessary in order to minimize safety hazards.
  • Don’t activate your heating or air conditioning system if it has been in direct contact with water or especially sewage. It may spread contamination.
  • Don’t adjust the indoor temperature unless instructed to do so by a qualified restoration technician.

Why Refer Us?

We built our entire company around the emotional dynamics of our customers. Happy customers mean a continuing relationship with your company and word of mouth advertising on how prompt and professional their loss was handled. We offer around the clock service with an immediate response to help calm & reassure your customer as well as limit the damage. Our job is to make you look good for referring us.

  • Water Damage Restoration
  • Mold & Sewage Remediation
  • Structural Drying
  • Hardwood Floor Drying
  • Direct Bill to Insurance Company
  • CE Classes provided
  • Complete Documentation & Daily Readings
  • Carpet & Upholstery Cleaning
  • Using the IICRC S500 & S520 as our Standard on all projects the only Standards for our Industry
  • Using only the best equipment on the market – tested monthly at our own training facility
  • IICRC Certified Technicians
  • Certified Member of the IICRC

Why Act Now?

Delays in water and sewage removal causes secondary damages increasing mold growth, the time to restore and claim expenses. Wet carpet is only the tip of the iceberg with water damage. Properly removing the water and drying the entire structure immediately, will prevent most mold growth and save time, money and grief. Time is the crucial element in water damage restoration.

How do I qualify the Restoration Company coming into the properties I manage, my Business or my own personal home?

Do they have a good reputation?

Our reputation is second to none. Some of the most prominent individuals, Property Management Companies, Insurance Companies and business in the area refer us. Take a look at what our clients say about us! (See Testimonials link)

What type of equipment do we use, how do we find the water and what systems are used?

The most advanced structural drying systems on the market are used by Carpet Pro Water Restoration. We have an extensive collection of the best meters available to find the water and to make sure we are drying your structure. Each Technician arrives with their very own Inspection Kit to perform a thorough inspection of the affected areas of your home or business.

Our technician’s have an extensive selection of meters to find where the water is coming from, how to prevent further damage, stop the water and to make sure the project is monitored and documented on a daily basis. Does the Technician’s Meter Kit look like this? We feel that having the right meters to find the water and moisture is one of the most important aspects of our job. The thermal imaging cameras are a great tool, but will only show you surface temperatures of the wall, but you still need the proper tools to find all of the water.

Paperwork & Documentation!

The most important process in mitigating your loss is documentation and daily monitoring of your drying project. After all of the Structural Drying Equipment is placed, monitoring the drying process is crucial. On a daily basis your Drying Specialist will need to take readings, document the drying and control the drying conditions. He/she will also be checking the exact moisture contents of everything affected and adjusting equipment for faster drying. Thisdocumentation should be on file for every drying project. We will also keep these records for you.

We use only industry leading Phoenix Equipment


We are Certified by the IICRC in Water Damage Restoration.

We are trained and certified by the IICRC in Water Damage Restoration, Mold Remediation, Sewage Remediation, Lead Abatement, Asbestos Removal and Structural Drying. IICRC is the world’s most recognized body of certification for restoration and cleaning. By upholding the highest standards in water damage inspection, cleaning, and restoration, we are able to provide our customers with exceptional service and peace of mind.

These are the photos from one of our CE/Continued Education Classes for Insurance agents.
This particular event was at The Clarion Inn at Hudson, Ohio.